Service Delivery
Many ULOs deliver services such as information and advice, advocacy and support services for people receiving Direct Payments. The value of the local knowledge, direct experience and peer support that ULOs can provide is now widely accepted.
However, providing and sustaining services presents particular challenges for ULOs: It can be difficult for small organisations with limited financial resources to outbid larger organisations for contracts; it can be difficult, too, for ULOs to build capacity across such areas as recruitment and retention, staff development and sustainable funding. Where ULOs provide services, particularly those funded by a Local Authority, they must negotiate conflicts of interest if the Local Authority's policies undermine the views and needs of their users.
Displaying 13 documents from area: Service Delivery, all organisations
Ealing Centre for Independent Living
Powerpoint presentation for Carers Centre bid This ECIL help-pack is an example of a presentation used by a consortium - led by a ULO - when bidding for a tender to become the local carers centre.Vision Sense
Advice and information Vision SenseVision Sense
Advocacy and peer support Vision SenseFusion
The ‘Are You Ready for Business?’ pack is intended to provide a reference and audit guide for smaller ULOs. It will enable organisations to assess current business capacity and skills, with an example of governance and organisational structures and enable identification of strengths, weaknesses and areas for development.DIAL Doncaster
Event Planning The product is presented as a list of questions designed to provoke thought in the planning and running of a promotional event. If you chose to showcase your organisation then you cannot afford the event to be a flop. The planning guide will help you ensure that you do not miss some of the small but important details that help to make the event appear professional and well managed.Services for Independent Living
The Ladder of Participation The ladder of participation is a pictorial diagram showing the different levels of consultation. This helps organisations identify what is being consulted on and what is being asked of individuals. It identifies what are the important factors of consultation and the “dos & don’ts” of information sharing. It is a good practise guide to help organisations consider exactly what they want from consultation, what can be changed and what can’t.Services for Independent Living
Employers peer mentoring pack Peer mentoring journal with advice.Disability Action in Islington
Independent Living questionnaire templateThis is a questionnaire designed for ‘one to one’ interviews with people who have independent living support needs. It covers all key areas of independent living in an accessible and ‘real –life’ way and enables the interviewer to explore the barriers, problems people experience around independent living as well as their ideas for improvements and solutions.WECIL
Report titled “User Led Organisations: Engaging Disabled People and Involving Service Users”. A summary of research into methods for service user involvement and what processes were adopted by WECIL in this instance. Analysis of the success of policies undertaken and general findings, conclusions and recommendations for future work.WECIL
Reference document in diagram to support report titled “User Led Organisations: Engaging Disabled People and Involving Service Users”. A reference diagram using pictorial representation to summarise prime report findings.Disability Croydon
Croydon CILL LeafletLeaflets and publicity material are essential for any new service or project to make itself known to the local community or wider public. However, agreeing how a leaflet should be worded or what graphics or images to use can be a difficult process.
Full and careful consultation on content and accessibility is essential to ensure project partners are fully supportive of the end product.